The company philosophy is to give our customers a service which not only fully meets the customer’s requirements but then goes on to exceed expectations through partnership rather than a simple supplier/customer relationship.
Some comments from our customers
Sent: 07 June 2018 07:23
Good morning Susie
It was great to finally meet you yesterday and I would like to thank you and the whole team at HGI Generators for your hospitality and a very useful and worthwhile course.
It was very refreshing to be on a course from a major supplier of generators that wasn’t a glorified sales pitch. I came away knowing a few little tricks I was previously unaware of and I am sure the other guys did as well.On a slightly different note, I was wondering who I would need to speak to with regards to ordering parts please instead of continuously
bothering yourself. I am looking for a few breakers and cable clamp bars.
Thanks once again for your time and help.
Mather and Stuart Limited
22 May 2018 16:18
Subject: RE: 20kva door
Hi Susie Just wanted to say a massive thank you to yourself, Dave and Chris for sorting out the 20kva door for me today.
Chris rectified the problem and was done and dusted in no time. Once again your team at HGI have excelled beyond my expectations.
Thanks once again to you all and best regards
18 May 2018 14:29
Just to thank you for sending Chris down to us-he really is a genuine guy-great for your company
Operations Manager Kensite Services Ltd
Sent: 21 May 2018 18:06
Subject: Re: generator service
Just a quick email to thank you for the great service today.The chap that came to service the generator was really helpful and knowledgeable. He is a real asset to your company. We will be using you in the future and definitely recommending your company.
04 March 2018
Hi Susie. Just to put in an email which I hope you will pass on higher!? Rob G your engineer (who has been here a couple of times before) was booked to come out on Thursday 1st March as the genny had been playing up after a service and some new parts.
We never expected him to come as you know we are 1000 foot up in the Peak District! Well with snow blizzards and 25 mile an hour beast of the east
winds who should turn up but "Trooper Rob". Wow what a hero !! Over and above your standard employee, We have 4x4 s and couldn't get out for two days!!! What does he say to us but "don't go out unless you really have to ". but I couldn't leave you without power". What a credit to Harrington's. Can't praise and thank Rob enough!
Mr and Mrs B
19th Feb 2018
We have just received the
replacement 7310 deep sea panel, claimed under warranty on Thursday last week. Can I just state, we really
appreciate the quick turnaround from logging the warranty claim and receiving the replacement parts…great customer service.
Mather and Stuart
19th Jan 2018
Good morning Kevin,
I just wanted to say thanks for your help with our generator
over the phone the other day.
We made a few checks as you recommended, re-soldered the
contacts on the solenoid/fuse board and the generator works once again.
Not 100% sure where the problem actually was but we sorted it all the same.
Once again thanks, it is most appreciated.
01 June 2017
Mat has been and
gone. Did a great job, thank you for organising this.
HGI`s pledge is to eliminate fear, uncertainty and doubt, to get it right first time and every time from concept through to completion.
Whether your requirement is for a single unit or a Mission critical bespoke fleet HGI can provide the answer and service for you.